Berlin Administrative What has the new software at the offices really … – BZ Berlin

By Julia Backes and Kai Ritzmann

“Vois” is the new buzzword in the Berlin administration. Behind this software, relieve the civil authorities and to edit services quickly hides. On Tuesday it was unlocked.

And now guess what has improved at the offices …

One and a half years were spent on preparations for the data conversion, on Friday and Monday, therefore, remained even all citizens offices closed, the brand-new system has been tested internally in a trial run. . On Tuesday the trial by fire

figcaption" wp-caption-text "> In Bürgeramt situated on Frankfurter Allee in Friedrichshain people had to wait. Up to two hours, they were waiting for a number of (Photo: Frank Senftleben)

BZ made to check how it went. At the snakes in any case nothing has changed

-. In Pankow there was after all no difficulties during the changeover. The employees were trained separately again in recent days

-. Also in Charlottenburg-Wilmersdorf, there were no dramatic failures. Nevertheless, the customer needed on Tuesday “a little more patience than usual,” said County Councillor Dagmar King (60)

-. Waited in Friedrichshain Ivan Gregorov (40) two hours in vain. He wanted to register their new address in Lichtenberg – and was sent away. Because of the change he could not go into any office, a staff

BZ-demand in the internal administration. “No significant start-up problems,” it said

Michael Samec (41) works and lives with his family at the time in Macedonia and needs for his baby ( 15 days old) urgently a passport. “We had to because of the cold vordrängeln. With a newborn can not wait (Photo: Frank Senftleben)

It affects around 7.6 million records. The software used so far is ten years old. With the help of “Vois” much to be easier – but only in the course of this year

-. So then about the license will be applied for via the Internet using the online ID function of the identity card

– The aid should then be processed electronically, is promised a quicker reimbursement

-. residents Vignettes can be applied for from the end of 2016 on the Internet

-. And in 2017 can be personalized with Setting up using “Vois” service accounts, to communicate securely and easily via the citizen with the administration.

marvels but you should not expect from the electronic retreading. Torsten Kühne (40), District councilor in Pankow: “For the citizens of changes not say anything.” For it is not the software was the reason for the long waits at the appointment, but the lack of staff in the office

. Because of the curfew on Friday and Monday, the congestion has worsened in the municipal offices on Tuesday. And when will “Vois” do in practice actually a positive effect? “This year,” said Councillor Kühne, “there is definitely nothing more.”

Can I in an emergency without an appointment to the office?

up to two months you have in Berlin currently waiting to apply for an identity card can. Only emergency customers can go directly without making an appointment in the civil offices, for example, if compulsory documents must be made for an upcoming trip. In concern with a statutory period (eg starting / re-registration of residence within 14 days) applies currently already the confirmation of the booked appointment as proof of timeliness

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