01.07.2016, 17:00
Long waits
New software: Berlins Bürgerämter must close for days
Photo: Reto Klar
The queues are long – even in public office in Kreuzberg
Photo: Reto Clear
From Regina Köhler
In the offices a new computer program is installed. The waiting time for an appointment but the system does not accelerate.
Also on Thursday there was no vacancy in a Berlin’s municipal offices. Waiting periods of at least eight weeks are standard. Soon it could take even longer. All citizens of the city offices remain on Friday 22 January and on Monday closed January 25th.
Already on Thursday 21 January, everywhere only an early consultation 8-15 clock held. The reason: from Thursday afternoon to a new software installed in all public offices on the computers
Additional closing days there also, because the staff of the Citizens Service Centres are trained to deal with the new software. have to. For example, the Citizens’ Office in Schöneweide for this reason will be closed on 11 and 12 January. In anderenen districts the employees were trained in November or December.
Greens call for more staff for the Citizens Service Centres
The domestic policy spokesman of the Greens, Benedikt Lux, criticized the Procedure of the Senate. It should not be understood that the Citizens Service Centres have to close because of the software conversion. “The installation of the new program would be at the weekend or outside working hours possible,” he said.
The Greens also called for equipping citizens offices as soon as possible with more staff to the reduce long waits. “Transitional must retirees continue to be employed and the working hours be extended, even if for allowances to be paid,” Lux said.
Dagmar King (CDU), Städt Councillor for Citizen Services in Charlottenburg-Wilmersdorf, told the Berliner Morgenpost that the conversion of the software was urgently required. “The software is used as a working basis for around 90 percent of the reporting duties. They must be necessarily modernized.”
king but does not believe that the new system will speed up the deadline established in the future. “The long waiting times can only be reduced if citizens offices get more staff.” This applies to all citizens of Berlin offices, she stressed. It was no use, if only a few districts would hire more staff.
Citizens Service Centres in Neukölln because training closed
Thomas Blesing (SPD), Statdtrat for citizen services in Neukölln, looks forward to the installation of the new software with skepticism. “We can only hope that on January 26, everything works and commissioning of the software running as planned,” he said. For emergencies, the civil authorities could but fall back on the old system. In Neukölln this week were on Monday and Tuesday every four citizens offices closed because the approximately 62 employees have been trained.
Also in the middle of training have been completed. Employees still need to familiarize yourself first with the new software, it said in the competent office. This will temporarily lead to longer processing times. Rainer Rinner by the Office of Citizen Services said it in the first days after the introduction of the new system could therefore occur despite the best efforts of the staff to delays in the appointment process.
The Mayor of Treptow-Koepenick , Oliver Igel (SPD), promoted by the Berliners preventive ever to understanding: “For the employees in the public offices, it represents a major challenge to the new procedure under real conditions to develop professionally.” Longer processing times are possible.
67 new jobs for the citizens offices
The Berlin Senate has the civil offices approved a total of 67 additional posts in the past two years. While some districts have already recruited new employees to run in other districts the Einstllungsverfahren yet.
In Charlottenburg-Wilmersdorf five new employees are loud Dagmar König in summer 2015 has been set, an additional three points were has now been put out to tender. Also in Reinickendorf and Neukölln tenders have been launched. Uwe Brockhausen (SPD), Councillor for Public Services in Reinickendorf gave, however, be remembered that the appointment procedure would take at least three months. Then the new employees would have to be incorporated. “This will take again about six months.”
Charlottenburg-Wilmersdorf and Tempelhof-Schöneberg may choose to total another 25 employees who will focus exclusively on the reporting affairs of refugees.
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