New software in public offices is running largely – Rundfunk Berlin-Brandenburg

The 44 Bürgerämter in Berlin had to close because of a computer conversion a few days. On Tuesday all went back to the grid – with fresh software. The aims to reduce the waiting times for appointments and has been running pretty smoothly. There were problems yet.

After a software conversion and multi-day closure of the Berlin citizens offices are reopened to the public on Tuesday. The new software is intended to help in the long term to reduce waiting times for an appointment in one of 44 public offices. After rbb search it runs largely smoothly, only sporadically there were technical problems.

So functioned in Bürgeramt Wedding temporarily the fingerprint scanner or device for signatures not. From some citizens you had listed phone numbers in order to contact you if everything is running, said a clerk. In the morning, a long queue had formed. During the day, the situation improved.

The Senate administration sense were “no significant problems have been communicated Start”, a spokesman rbb online. But pinch could still fall back on the old software, it said.

At the weekend, the IT specialists had reportedly transferred seven and a half million records in the new system and corrected errors. The Citizens’ Office staff should practice the new processes on Monday. Previously there had been training.

The change had been prepared in the past 18 months. According to the internal administration, it was the largest relocation of a continuous population register. This requires a special quality assurance in the transfer to the new system, it said. Including the issuing of passports and identity cards will now run on the new computer program. The final cost of the conversion is not stood firm, a spokesman for the Interior Administration said Tuesday rbb online.

The spokesman for the interior administration was responding to criticism from the Greens. The domestic policy spokesman Benedikt Lux had the long closing time of 44 Bürgerämter – from Thursday afternoon until Tuesday morning – criticized. According to him, the installation of the new program would have been possible even on weekends or outside working hours.

In Berlin, there are, among other things because of the population growth, and by staff cuts barely appointments to register as a resident, or to obtain an identity card. Therefore, the civil offices were recently come under criticism over again.

With information from Miriam Keuter