New Software: Berlin Citizens Service Centres close for days – Berliner Morgenpost

  01.07.2016, 17:00
 
 

<[endif] ->

 Photo: Reto Klar

 

The queues are long – even in public office in Kreuzberg
 Photo: Reto Clear
 

 

From Regina Köhler

 In the offices a new computer program is installed. The waiting time for an appointment but the system does not accelerate.

Also on Thursday there was no vacancy in a the citizens of Berlin offices. Waiting periods of at least eight weeks are standard. Soon it could take even longer. All citizens of the city offices remain on Friday 22 January and on Monday 25 January closed.

On Thursday, January 21 is everywhere only an early consultation of 8 held to 15 clock. The reason: from Thursday afternoon to a new software installed in all public offices on the computers

Additional closing days there also, because the staff of the Citizens Service Centres are trained to deal with the new software. have to. For example, the Citizens’ Office in Schöneweide for this reason will be closed on 11 and 12 January. In other districts, the employees were trained in November or December

& gt;. & Gt; & gt; What are Berlin’s biggest embarrassments? Do you agree lt from &; & lt; & lt;

Some employees of the central office, which can be reached at the phone number 115 and information about all the Berlin authorities are, knew on Thursday still unaware of the closures of the Citizens Service Centres on 22 and 25 January. They told the callers that citizens offices were opened. On demand of the Morgenpost an employee of the central office, the notice said that the civil authorities on 22 and 25 to be, would be tucked away in their documents and not be so easy to find. You’ll change the but.

The domestic policy spokesman of the Greens, Benedikt Lux, criticizing the work of the Senate. It should not be understood that the Citizens Service Centres have to close because of the software conversion. “The installation of the new program would be at the weekend or outside working hours possible,” he said.

The Greens also called for equipping citizens offices as soon as possible with more staff to the reduce long waits. “Transitional must retirees continue to be employed and the working hours be extended, even if for allowances to be paid,” Lux said.

Dagmar King (CDU), Städt Councillor for Citizen Services in Charlottenburg-Wilmersdorf, told the Berliner Morgenpost that the conversion of the software was urgently required. “The software is used as a working basis for around 90 percent of the reporting duties. They must be necessarily modernized.”

king but does not believe that the new system will speed up the deadline established in the future. “The long waiting times can only be reduced if citizens offices get more staff.” This applies to all citizens of Berlin offices, she stressed. It was no use, if only a few districts would hire more staff.

Citizens Service Centres in Neukölln because training closed

Thomas Blesing (SPD), Statdtrat for citizen services in Neukölln, looks forward to the installation of the new software with skepticism. “We can only hope that on January 26, everything works and commissioning of the software running as planned,” he said. For emergencies, the civil authorities could but fall back to the old system. In Neukölln this week were on Monday and Tuesday every four citizens offices closed because the approximately 62 employees have been trained.

Also in the middle of training have been completed. Employees still need to familiarize yourself first with the new software, it said in the competent office. This will temporarily lead to longer processing times. Rainer Rinner by the Office of Citizen Services said it in the first days after the introduction of the new system could therefore occur despite the best efforts of the staff to delays in the appointment process.

The Mayor of Treptow-Koepenick , Oliver Igel (SPD), promoted by the Berliners preventive ever to understanding: “For the employees in the public offices, it represents a major challenge to the new procedure under real conditions to develop professionally.” Longer processing times are possible.

67 new jobs for the citizens offices

The Berlin Senate has the civil offices approved a total of 67 additional posts in the past two years. While some districts have already recruited new employees to run in other districts, the recruitment procedures more.

In Charlottenburg-Wilmersdorf in 2015 five new employees are loud Dagmar King in the summer has been set, three more bodies were has now been put out to tender. Also in Reinickendorf and Neukölln tenders have been launched. Uwe Brockhausen (SPD), Councillor for Public Services in Reinickendorf gave, however, be remembered that the appointment procedure would take at least three months. Then the new employees would have to be incorporated. “This will take again about six months.”

Charlottenburg-Wilmersdorf and Tempelhof-Schöneberg may choose to total another 25 employees who will focus exclusively on the reporting affairs of refugees.

& gt; & gt; & gt; Hajo Schumacher: Why in Berlin so much goes wrong – and it bothers no & lt; & lt; & lt;