Car asset of network link collects hardware and software, and relationships – Datacenter Insider

The Braunschweiger system house network link is expanding its service and support offerings under the umbrella title “Help Link” to create a new module to introduce companies to ITIL: With “Auto asset” can the installed hardware, operating systems and applications as well as their relationships capture.

The overview of what is actually running on the spot and as related, is so complex even in small IT environments that he from memory or using some graphics is not to preserve. For work in progress, but even more so to respond in case of trouble quickly, is necessary.

The IT Infrastructure Library (ITIL) provides for prior asset management. It is the foundation of all other ITIL Steps to an adaptable, trimmed to Services IT environment. However, to capture the assets and their interrelationships (CIs or attributes) is an elaborate story.

Network Link is now presenting the module “Auto asset”. This makes it possible for the IT environment to automatically detect with their hardware, operating systems and applications. The information obtained can be converted into a Configuration Management Database (CMDB). The CMDB is the technical basis for all subsequent steps ITIL and conforms to the standards of the “IT Bible.”

The “IT Bible” on the Dashboard

It is essential that HelpLink basic module. Then can refer tickets on configuration items for necessary works or in case of problems.

The frontend is intuitive, according to network link. A dashboard provides real-time a quick overview of things and relationships. This includes the management and the history of all maintenance actions and the predetermined procedures.

Network link provides “Auto Allert”, “Work”, “Admin” and “call24″ additional modules for service and support to , For car asset, the company collects one-time setup costs, but no royalties. Rather raises the provider support fees according to individual contracts, the minimum term of twelve monthly.

The amount is based primarily on the number of sites. To support more than 100 Netzlink experts are available.

* Ludger Schmitz is a freelance journalist based in Kelheim.