http://www.golem.de/news/valve-software-volles-rueckgaberecht-auf-steam-1506-114436.html Published: 03/06/2015 09:42
maximum of two hours, purchased within the last 14 days: Under these conditions are now redemptions of games possible on Steam. Even returns due to favorable sale offers should be no problem
Without big announcement Valve Software has dispelled probably the biggest criticism of its online portal Steam:. Immediately also returns are possible there. “Perhaps your PC hardware requirements do not meet; or maybe you bought a game unintentionally; maybe you have a game only played for an hour and did not like it” – these are all loud Valve legitimate reasons for a return.
The only major limitation is that the customer has played the game for more than two hours and the purchase has been done within the last 14 days. The money will be refunded normally within a week, on the means of payment used – if this does not work, there is a balance on Steam.
Also on the subject of abuse of the opportunity to return Valve expresses: “If we have the impression that you are abusing this feature, we will offer you no more refunds” . Fair: The return of a game that offered a little later on sale cheaper should not be regarded as an abuse, explicitly – even if it is purchased directly by the refund at a special price again.
Extensions (DLC), the customer can return, albeit with – comprehensible – restrictions which are listed according to Valve on the respective shop site each before buying. Thus, items that “consumed, modified or transferred” were not returned. Such details will Valve list on the store page before buying.
Pre-ordered games will within two weeks can be returned after the game’s release – not after the abandonment of the pre; the rule that the title may be played a maximum of two hours, also applies in such cases. (Ps)
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