(Image: BA)!
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The faulty network component was apparently not sufficient to guarantee IT problems responsible for the Federal Employment Agency, a week ago. On Tuesday led a failed software update failures.
The massive IT issues at the Federal Employment Agency (BA) in the past week was not just a faulty network component due. The BA had the nationwide system failure and explained by a context of a major software update over the weekend excluded from it. But that occur after the exchange of network component on Tuesday logon problems central services are due for information heise online at the software update.
Software update was to blame
“The occurred on April 21, 2015 login issues at various IT applications were not related with network problems from the previous day, but were caused by the new program versions rehearsed over the weekend, “it says in an internal opinion of the” Generalbevollmachtigten Information Technology and Process Management “of BA, the heise online is present.
On Monday, the data access were nationwide in the Employment Agencies and Job Centres failed. Employees had to be sent to the part of home. Also, the site of the BA could not be reached. This was caused by a failed network component according to the BA. For diagnosis had “the individual network segments gradually switched off” must be, according to the internal paper.
Manual reload
But even as the network ran again that the employees did on Tuesday initially unable to access central services. The “power of distributed PCs with the new versions of the program” weekend “successful only to a small extent,” reads the statement of the Generalbevollmachtigten. The problems were then resolved “in the course of the day” by the user have downloaded the update each independently. A BA spokesman confirmed the heise online and stated that only “at about 10 percent of desktop PCs forced the need for follow-up care.”
BA employees and customers report that, according to the commonly weekend installed updates regularly to prevent disturbances, although not as severe as in the past week. “In a highly complex IT landscape for up to 100,000 employees can access the same time, can not be excluded that in spite of all quality assurance measures unforeseen problems occur,” the spokesman commented. “Of course, the new versions of the IT proceedings before the face introduction be tested.”
Long story
Affected is the new system “Allegro” on the BA since August 2014. and surrounded by all Hartz IV cases. Allegro is a development of the BA, which developed the T-Systems and supervised “A2LL” to replace. Allegro, the BA promises a “stable performance, significant reduction in the costs of operating, maintaining and further towards A2LL” to react and the flexibility “timely” to legislative changes.
Through to complete conversion of case management to the new system, which should be completed in late June, A2LL continues to run in parallel. Then A2LL am only partially available. A2LL has a long history, beginning with the late launch in 2004. The beginning still involved in the development Prosoz GmbH is too late or almost under the wheels. (vbr)
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