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from Helga Labenski
the new software in the public offices still leads not to discharge. The offices awarded even fewer appointments
Berlin Bürgerämter: On the contrary. evidently difficulties with the new software in the reporting system. “There are a number of problems,” confirmed Dagmar King (CDU), Councillor for Citizen Services in Charlottenburg-Wilmersdorf, on Friday the Berliner Morgenpost. So could partially forms not be edited on the computer. They had to be printed out by the staff and then filled out by hand, the councilor described the situation. Scanners and printers responded temporarily nonconsecutive.
Significant delays in the processing of applications
The computer also worked often slower than before and would be switched off suddenly. “This is very stressful for employees and customers,” Dagmar King said. There would be “significant delays” in the processing of registration and deregistration of residence and thus to even longer waiting times in the already overburdened public offices.
At the beginning of the offices had closed for several days, to introduce the new program. “Right now we can issue approximately 20 percent fewer appointments than before the introduction of the program,” said Oliver Cool, Head of Department for Citizens Service Centres in Friedrichshain-Kreuzberg, the RBB. Problems would be mainly used for printing of forms and through a very long storage times.
“It is true that there are in each process when printing still performance problems, these are, however, only in seconds” , admitted a spokesman for the Senate meaning administration towards the Berliner Morgenpost. “Is to the timely removal of the remaining issues under preparation,” the spokesman said. But the difficulty existed not complete.
Different technical equipment
Only “teething troubles” of new software because also the head of the civil offices in the district center, Ronald Shepherd, identified. “There is still a lack little things”, he recognized. Major problems with the new program there had been only on the first working days. The competent State Office for Citizens’ Services and Regulatory Affairs (Labo) have repeatedly have to upload the software. The reason for the different state of the offices in the software implementation is obviously also the different technical equipment. “There are in Berlin no two Bürgerämter same class of scanners and printers,” Ronald said Schaefer.
The opposition in the House sees itself in its fundamental criticisms of the handling of the state government with the theme Bürgerämter confirmed. “The current problems with the new software in the public offices are another example of the lack of IT management of the Berlin Senate,” stated Thomas Birk, spokesman for administrative modernization of the Green Party. Two weeks after the change of system should be expected that technical transition problems have been solved. “If it thereby retain at sacrificing the performance of the civil offices of up to 20 percent, also help all planned recruitment nothing,” says Birk. it that reporting procedures are now preferred as emergencies is more urgent, “so that the elections in September can not be challenged”.
On the Internet, there are only for April again Dates
still be the average waiting times in the Berlin municipal offices eight weeks. On the Internet, there are dates again until April. Because of staffing shortages, the Berlin Senate had the twelve districts approved 36 new jobs for the citizens offices. An additional 20 sites for a central civil office which aims to build the country yet.
Berliners who must apply for a new identity card or housing benefit, advise district and state politicians for weeks, unannounced into office to go to maybe get one of the reserved dates for emergencies there. But this reserve appointments are even scarcer by the current software problems. “Appointments that we missed a few weeks ago, we can not cancel,” commented Councillor King. Because currently would last work on the Register of longer, less Berliner could be supervised as emergencies Bürgeramt stressed Dagmar King.
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