Tuesday, March 29, 2016

New Software: Check Bürgerämter patience of Berlin soon to be more – THE WORLD

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Bürgerämter Check patience of Berlin soon more

the patience of Berlin must know no boundaries. A new software should solve the problem elle long waiting times for a civil official appointment. But just exacerbates the problem only.

 
 The patience of Berlin must know no boundaries. A new software should solve the problem elle long waiting times for a civil official appointment. But the very exacerbates the problem only

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Photo: AP software problems lead at the Berlin municipal offices, as here in Neukölln, to extremely long waits

For months get Berlin only after several months of waiting period an appointment in public office, to register or to apply for a new card. More staff and a new software should help. Now this new software from the districts cause further considerable problems view. The Councillor for Citizen Services in Lichtenberg, Andreas auditor (left), criticized on Tuesday: “The software does not work There are failures, and faulty processes, certain operations take longer now than before..” So the whole by timed working’m confused.

The Senate sees this differently. A spokesman for the Interior Administration, which is responsible for the development of new software, said: “First of all it is not a software problem, but rather caused by the different borough IT infrastructure.” In the best of authorities German states: “It must be stated that the functionality for reporting, passport and identity cards are present and leads to misunderstandings only individual process steps.”

What these” misunderstandings “exist and between whom they occur – plus there is no explanation. Granted are merely “Performance Printing Problems”. These and only in the “second range”. The spokesman for the Interior Administration pointed out that the previous software was ten years old, and therefore had to be replaced because of “modernity and comfort”.

Set is the indefinite future. “Moreover, in the long term there is the possibility that because of modernity of the IT system VOIS some services completely or partly can be found online and thus discharge into the municipal offices can be achieved.” When we are not told.

examiner looks contrast to the queues in public offices and its overburdened staff who can not get through the new system, the hoped-for support. “Mal missing forms, then the system input data can not remember already, then does not the connection to the EC card payment device.” So much would last longer than before. “Some futures customers waiting more than two hours.”

are so satisfied citizens with German Amtsstuben

              Whether relocation, marriage or Car Registration: Always is at the transition to the authority. The Federal Statistical Office wanted to know how pleased the Germans with the services of the offices really are Source:. N24

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