USU Software AG: New IT self-service solution USU SmartLink on the IT Service Management show presents
DGAP-News: USU Software AG / Key word (s): Miscellaneous USU Software AG: New IT self-service solution USU SmartLink on the IT Service Management show presents
12/05/2015 / 11:21
Möglingen / London – 12/05/2015. On the IT Service Management Show 2015 (SITS) from 03.-04th June in London, the USU AG innovative solutions to optimize processes and costs around the IT service desk before (Booth 203). The focus is on the new knowledge-based self-service system, USU SmartLink, which bundles all services and information for end users on a single channel. In the development of USU SmartLink the results of a field study “The self-service channel for providing information from the IT” have been considered not last. For the study, 40 IT organizations to their objectives, current successes and future initiatives were interviewed. Interested parties can study the free pick up at the booth.
Intelligent assistance systems automate the processes for information gathering and distribution, new forms of communication such as chat messages and optimize communication. This not only reduces the cost of ticket processing in the IT Service Desk significantly, but also ensures a high level of user satisfaction. The software acquisition costs pay for themselves usually within 6-12 months. The application adds flexibility all standard IT Service Management (ITSM) systems and can be easily integrated
More USU core products focus on key challenges facing the service desk is facing today. For quick access to date, quality-assured IT solution knowledge is the wide established solution database USU Knowledge Center. It ensures, for example, the increase in first call resolution or minimizing Ticketlauf- or training periods for new employees. For service requests that require an elaborate and transparent ticket processing, USU offers the integrated ticketing system Valuemation. The product line supports all operational IT service processes and thus completes the ITIL-compliant USU portfolio for IT service management. Volkswagen, O2, Allianz, Nestle, Audi, IAV, Jungheinrich and many other companies use for USU technology and expertise.
This release is under http://www.usu-knowledgesolutions.de and under http://www.usu.de available.
USU Software AG
The USU Group is Europe’s largest provider of IT and knowledge management software. Market leaders from all parts of the international economy create transparency with USU applications, are more agile, cutting costs and reducing their risks. In addition to USU AG founded in 1977, also includes the subsidiaries Aspera GmbH, BIG Social Media GmbH, LeuTek GmbH and Omega Software GmbH to the listed in the Prime Standard of Deutsche Börse USU Software AG (ISIN DE 000A0BVU28).
Competence Business Service Management helps organizations with a comprehensive, ITIL (R) -compliant portfolio for the strategic and operational IT Service Management (ITSM). Customers receive an overall view of their IT processes and IT infrastructure and are able to plan IT services transparently to allocate and actively control. The group offer is complemented by two other key issues: Software License Management and Systems Management
With the help of counseling lines and software solutions for the segment Knowledge Solutions enable customers the knowledge resources within their organization.. The focus is on intelligent knowledge bases for different service areas. In order to answer as Call and IT service center annually more than 30 million individual requests – efficiently and in high quality. The dialogue will be supported on all communication channels, including through the social media.
In the business area Business Solutions USU USU experts can combine user-requested features, know-how and technological expertise to create individual solutions. Core competencies also include process and system integration based on service-oriented architectures (SOA) as well as deployment of knowledge and employee portals, from planning to operation
For more information:. Www.usu.de
Contact
USU Software AG Corporate Communications Dr. Thomas Gerick Tel .: +49 (0) 71 41/48 67 440 Fax: +49 (0) 71 41/48 67 909 E-Mail : t.gerick@usu-software.de
USU Software AG Investor Relations Falk concern Tel .: +49 (0) 71 41-48 67 351 Fax: +49 (0) 71 41-48 67 108 Email: f.sorge@usu-software.de
05.12.2015 Dissemination of a Corporate News / Financial News, transmitted by DGAP – a service of EQS Group AG. For the content of this announcement The issuer / publisher is solely responsible.
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Language: German Company: USU Software AG Spitalhof 71696 Möglingen Germany Phone: +49 (0) 7141 4867-0 Fax: +49 (0) 7141 4867-200 E-mail: info@usu-software.de Internet: www.usu-software.de
ISIN: DE000A0BVU28 WKN
: A0BVU2 exchanges: Regulated Market in Frankfurt (Prime Standard); Freiverkehr in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart
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